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Refund policy

What can I return?
You can return most of the items, under the terms and conditions indicated in" Our return policies ", up to the end of 30 calendar days from the date of delivery, unless the right of withdrawal is excluded from the applicable legislation .
When will I receive a refund?
In most cases, the refund will be credited in 5-7 working days from the moment the returned product reaches our company. Keep in mind that between the date on which you return the item to us and the one on which we receive it at our returns center, it can take about two weeks.
Does Genesi SRL make replacements?
Genesi SRL can make replacements with products of the same type (where available) if the products received present defects of conformity with the sales contract, pursuant to the legal guarantee. If the product you received is not defective, but you only want to change color or size, you will need to:
1) contact us at tel number 0376781118 or send an email via the site.
2) request authorization for the change,
3) return it by sending the item to Genesi srl Via Walter Tobagi, 37, Casaloldo, Mantua 46040 IT
4) once you receive the item Genesi srl will send you the change.